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Owner informationPart 1

FIOR Property Assets

Information for James Square owners about outstanding funds, individual payments and the options available to owners.

Factor changed
1 February 2026
Owner concerns
Information gathered
Current position
Information & options available

This page has been created to bring together information for James Square owners following the departure of FIOR Property Assets as factor and concerns raised by owners regarding money they believe remains outstanding.

1.1Background

What has happened so far

FIOR Property Assets ceased acting as factor for James Square at the end of January 2026, with Myreside Management taking over from 1 February 2026.

The change followed discussions during the preceding months regarding FIOR's intention to leave James Square and concerns from owners about aspects of the factoring service and work which owners understood FIOR was responsible for arranging or completing.

Following the change of factor, correspondence took place requesting that money and communal funds held in connection with James Square be transferred to Myreside Management. At the time this page was prepared, the committee understands that some funds remain outstanding and Myreside continues to pursue this separately.

Communal James Square funds are separate from any money that may be owed directly to individual owners.

  1. Late 2025 / Early 2026

    Discussions about change of factor

    Discussions took place regarding FIOR’s intention to leave James Square alongside concerns raised by owners about aspects of the factoring service.

  2. 1 February 2026

    Myreside takes over

    Myreside Management became the new factor for James Square.

  3. Following the change

    Outstanding funds pursued

    Correspondence took place requesting the transfer of James Square funds to Myreside.

  4. Owner concerns emerge

    Individual payments reported

    Owners contacted the committee regarding Direct Debits, payments and money paid towards proposed works.

  5. Committee questionnaire

    Information gathered

    The committee gathered information from affected owners to understand whether similar circumstances were being experienced across the development.

  6. Information provided to Police Scotland

    Concerns reported

    Information gathered by the committee was provided to Police Scotland. The matter remains subject to an ongoing enquiry.

1.2Owner reports

Concerns raised by owners

After Myreside Management took over, the James Square Owners Committee began receiving reports from individual owners who believed they had personally paid money to FIOR which should be returned.

Examples reported to the committee included:

  • Direct Debit payments

    Direct Debit payments continuing after FIOR ceased acting as factor.

  • Other payments

    Owners making payments which they believe were no longer due to FIOR.

  • Roof & repair funds

    Money being requested from some owners towards proposed roof or repair works. Some owners reported that planned works associated with those payments had not been carried out.

  • Repayment difficulties

    Owners experiencing difficulties or delays when subsequently requesting repayment.

These are circumstances reported by individual owners. Their inclusion here should not be interpreted as a finding that FIOR or any individual has committed wrongdoing.

1.3Committee questionnaire

Information gathered by the committee

As similar concerns were being raised by more than one owner, the James Square Owners Committee prepared a questionnaire to better understand the scale and nature of the issue. A number of owners responded and confirmed circumstances in which they believed money remained due back to them.

The purpose of gathering this information was to establish whether individual reports appeared to form part of a wider issue and to allow the committee to determine what appropriate steps could be taken.

Owner privacy

No owners' names, property numbers, amounts, bank information, questionnaire responses or other personally identifiable information are published on this page.

1.4Police Scotland

Information provided to Police Scotland

Following the information received from owners, the committee contacted Police Scotland and provided information about the concerns which had been reported.

The purpose was to make Police Scotland aware that a number of owners reported difficulty recovering money and to allow Police Scotland to determine whether any circumstances required investigation. The matter remains the subject of an ongoing enquiry. Police Scotland has not reached a conclusion, and this page does not state or imply that FIOR, or any director or employee of FIOR, has committed an offence or is guilty of wrongdoing.

Current status

Ongoing enquiry

Have information which may be relevant?

If you believe your circumstances may be relevant to the ongoing Police Scotland enquiry, Part 3 explains how you can make the enquiry officer aware of them. You do not need to take any action through this page.

Go to Part 3

1.5Legal guidance

Recovering money owed to individual owners

The committee also sought legal guidance about the practical options available to owners who believe FIOR owes money directly to them. The guidance described two broad routes.

Owners acting together

Collective solicitor action

  • Owners would need to be individually onboarded and formally instruct the solicitor.
  • Identification and documentation may be required.
  • Legal costs may be incurred.
  • Responsibility for costs may need to be shared between participating owners.

Each owner acting for themselves

Individual Simple Procedure

  • An individual owner makes their own claim.
  • The Scottish Courts and Tribunals Service states it can be used for claims seeking payment of £5,000 or less.
  • A solicitor is not required, although an owner can choose to use one.
  • Court fees apply, although some people may qualify for fee exemption.
  • Official guidance is published by the Scottish Courts and Tribunals Service.

The guidance received was that, while collective legal action could potentially be considered, affected owners could need to be individually onboarded by a solicitor, provide identification and documentation, formally instruct the firm and potentially share responsibility for legal costs. For relatively modest individual amounts, this may not be the most proportionate way for owners to attempt to recover their money.

Owners were therefore advised to consider whether the Scottish Simple Procedure may be appropriate for their individual circumstances. This is ultimately a decision for each individual owner.

View official Simple Procedure guidance(opens in a new tab)

1.6This owner resource

What happens next?

This page is a guided resource for James Square owners in three parts. Each part is available now – go straight to the one you need.

  1. Part 01AvailableUnderstand the backgroundBackground & current positionWhy this page exists, what owners have reported and what has happened so far.Go to Part 1
  2. Part 02AvailableRecovering your moneyRepayment request & Simple ProcedureThis contains the repayment request and Simple Procedure preparation guide.Go to Part 2
  3. Part 03AvailableFurther informationPolice Scotland & FAQsInformation for owners whose circumstances may be relevant to the ongoing enquiry, together with answers to common questions.Go to Part 3

Part 2

Recovering money you believe is due to you

If you believe FIOR owes money directly to you, the first step is to clearly request repayment and give FIOR an opportunity to respond.

  1. Step 01: Request repaymentAvailable
  2. Step 02: Prepare your claimPart 2B – this guide
  3. Step 03: Submit through Scottish CourtsExternal – Civil Online
  4. Step 04: Follow your court caseBrief guidance

Moving through these steps is optional. Reaching step 02 does not mean you should raise court proceedings – that is a decision for each owner.

Step 1 of 4Repayment request

Request your money back

This tool will help you prepare a clear written repayment request using the information you provide.

James Square will not send the email. Once you are happy with it, we will open the completed message in your own email app for you to review and send yourself.

Sent from you, not James Square

Your request will come directly from your own email address and should then appear in your normal Sent folder once you send it.

  1. Enter details (current step)
  2. Preview
  3. Open in your email app
  4. Send it yourself
  5. Keep your sent email
  6. Allow an opportunity to respond

Your details

All fields are required.

In pounds and pence, for example 125 or 125.50.

Briefly explain what the payment relates to and why you believe it should be returned.

For example: Direct Debit payments continued after FIOR ceased acting as factor in February 2026.

0 of 1200 characters

This is included in the repayment request so FIOR knows how to contact you. The email will still be sent using your own email application.

Your information stays with you

James Square does not receive or store the information entered into this form. It is used in your browser only to prepare your repayment request.

What happens next?

Give FIOR an opportunity to respond

You have now clearly set out what you believe is owed and requested repayment.

Allow a reasonable opportunity for FIOR to respond or resolve the matter.

Where are things now?

Part 3

Police Scotland & further information

Some of the circumstances reported by James Square owners were provided to Police Scotland and remain part of an ongoing enquiry.

If you believe your own circumstances may be relevant, particularly where you paid money towards proposed works which were not subsequently carried out and the money has not been returned, you may wish to make the enquiry officer aware of your circumstances.

Civil recovery and the Police enquiry are separate

The Police Scotland enquiry and an owner's attempt to recover money are separate matters.

Reporting information to Police Scotland does not itself recover money owed to you. Similarly, deciding to pursue a civil claim does not prevent you from providing information to Police Scotland which you believe may be relevant.

3.1Relevance

Is my information potentially relevant?

  • Roof or repair payments

    You paid FIOR money specifically towards proposed roof, repair or other works and believe the circumstances surrounding that payment may be relevant to the existing enquiry.

  • Money has not been returned

    You requested the return of money paid for proposed works and have experienced difficulty obtaining repayment.

  • Information or documents

    You hold correspondence, payment requests, invoices or other information which you believe may assist the existing enquiry.

  • Something else you believe is relevant

    Your circumstances do not fit the examples above but you believe you have information which Police Scotland should be aware of.

These are examples only

These examples do not mean that a criminal offence has occurred. Police Scotland will determine whether information provided is relevant to its enquiry.

Is this simply a repayment dispute?

Not every disagreement about money is necessarily a criminal matter.

If your concern is simply that you believe FIOR owes you money, the repayment and Simple Procedure information in Part 2 may be the more relevant starting point.

Return to recovering your money

3.2Police Scotland

Existing enquiry

The James Square Owners Committee previously provided Police Scotland with information received from owners regarding concerns surrounding payments to FIOR.

Police Scotland is responsible for assessing that information and determining what, if any, criminal investigation or further enquiries are appropriate.

Current status

Ongoing enquiry

Police Scotland enquiry reference

EN/0016676/26

Police incident reference

PS-20260720-1008

Quote both references when contacting Police Scotland about this matter.

Contacting the enquiry officer

The enquiry officer currently understood to be dealing with relevant information is:

DC Holly WebsterPolice Scotland

Direct contact details for the enquiry officer will be added once confirmed.

3.3Your records

Information you may wish to have available

Tick anything you hold. If you prepare an email below, the items you tick will be listed as documents you can provide.

Do not upload these documents to James-Square.com

Keep the originals securely. Police Scotland can advise whether and how they wish relevant documents to be provided.

3.4Optional

Prepare your information

Providing a short factual summary can help explain why you are making contact and what information you hold.

Keep it factual: describe what you paid, what you were told and what happened. It is for Police Scotland to assess the circumstances.

Your information stays with you

Nothing you enter is sent to or stored by James Square. It is not saved in your browser either, so it will be lost if you close or reload this page.

James Square will not send anything. You can copy your summary and send it yourself.

Your circumstances

Only your name, address and contact details are required.

Included in your email so Police Scotland knows how to contact you.
For example: a contribution towards proposed roof repairs.
For example: March 2025.

0 of 1500 characters

0 of 1500 characters

Have you requested repayment?
Has any money been returned?
Stick to the facts as you understand them.

0 of 1500 characters

Documents ticked in the checklist above: 0. Review checklist

3.5Questions

Frequently Asked Questions

What would you like to do?

Official resources

These links open official websites in a new tab and leave James-Square.com. Court links were last checked on 28 September 2026.

Scottish Courts and Tribunals Service

Police Scotland

In an emergency, always call 999.

Companies House

The official register of company details. Check the live record for the company’s current status and registered office.